BIG4 Launceston | Terms and Conditions
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Terms and Conditions

Booking Changes and Cancellations

Cancelling your reservation/s

  • Cancellations for stays must be made directly with the park and must be more than 30 days prior to arrival.
  • The Cancellation of booking/s that are received more than 30 days prior to the arrival date, can be processed in two ways:
    The entirety of the initial booking deposit can be placed onto guest account, that can then be used within the next twelve months toward a future booking or, the deposit can be refunded less a $30.00 administration fee.
  • Any cancellations of booking/s that are received less than 30 days prior to the arrival date will have their deposit/s forfeited. This also includes guests who fail to check in on their designated day of arrival.

Changing your reservation/s

  • Change of dates must be made up until 30 days prior to arrival, subject to availability.
  • Changing of dates, special requests, reducing/adding number of guests and early departures all must be made directly with the park and must be more than 30 days prior to arrival.
  • During Peak Season/Public Holidays or Special events when minimum stays apply, any shortening of the stay will incur a $30.00 administration/booking fee.  

Deposit Policy

To secure a reservation a credit card deposit, equivalent to the value of the first night is required at the time of booking. The park will process a deposit against your credit card and send a booking confirmation. The outstanding balance is due and payable upon arrival.

Security Deposit

Your credit card will be retained on file as a security deposit on unpaid balances, damages or any excessive cleaning. All cabin accommodation is non-smoking. Guests failing to abide by these rules will incur a $500 sanitisation fee charged to their credit card upon checkout.

Arrival and Departure Particulars

  • Check-in is from 2pm onwards.
    Every effort is made to accommodate guests arriving prior to our standard check-in time. However,  guests designated accommodation or site may not be immediately available.
  • Check-out is prior to 10am
    Requests for late check-outs are subject to availability at time of request. Pending availability, late check outs may incur an additional charge.
  • Late Night Arrivals
    Guests arriving outside of office hours must make contact directly with the park to make alternative arrangements.
  • BIG4 Launceston Holiday Park takes no responsibility for the loss or damage of any personal items. Remember to lock your vehicle and remove any valuables. Thoroughly check the accommodation before departure as items left behind may not be recovered.

BIG4 Launceston Holiday Park is open every day except Christmas Day
No arrivals or departures for accommodation can be scheduled for this day.

Consumables

Our cabins are supplied with a complimentary starter pack of dishwashing liquid, soap/body wash, shampoo, conditioner, toilet paper, tissues, tea, coffee, sugar and milk. Replenishment of these items is the responsibility of the guest.

Occupants

  • Please note, that for cabins a maximum number of occupants applies for each cabin style, as noted on our website. These maximums include infants and cannot be exceeded. For sites, up to six occupants (including children and infants) per site. All bookings at the park must include one adult (over 18 years of age) in the reservation and all children must be accompanied by an adult during their stay. 
  • BIG4 Launceston Holiday Park reserves the right to request proof of age (adult or child).
  • Please be advised that under Workplace Health & Safety obligations we must comply with the Australian Standard AS/NZS 4220:2003 which states “Children under the age of 9 years are not permitted to use the top bunk, children must not play on the top bunk.” Please take this into consideration when making your booking.
  • Linen is provided for all paid guests.

Visitor Policy

Day visitors are only permitted if they are visiting an existing guest staying within the premises. We ask that you please check with reception prior to arranging any visitors and that visitors are required to fill in a registration form at reception.

Family orientated

  • BIG4 Launceston Holiday Park is a family orientated park. With this in mind, a 10pm noise curfew applies to ensure enjoyment for all guests.
  • A BIG4 Launceston Holiday Park representative is accessible 24 hours a day after hours calls are for emergencies only.
  • Parents are responsible for their children’s actions on their bikes (helmets must be worn) and for general behaviour around the park. Please be aware that the roads within the park are shared zones. Children under 12 years old must be supervised in the playground/jumping pillow area and in and around amenities blocks.

Pets

With the exception of medically certified guide dogs, pets are not permitted.

Refusal or Eviction of Guest/s

We (BIG4 Launceston Holiday Park) reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.
BIG4 Launceston Holiday Park reserves the right to refuse a booking at any time from any person reasonably believed to

            • Not be the person named on the booking request.
            • Be deemed to be carrying out unlawful activities.
            • Not be the person named on the credit card or not be authorised to use the card.
            • Not be able to pay for any charges.
            • Who may cause damage to the property of the park or other guests
            • That may exhibit socially unacceptable behaviour.
            • Be younger than 18 years and not accompanied by a responsible person over that age.
            • Be concealing a dog or other unauthorised animal.

Independent Franchisee Member

Every BIG4 Park is independently owned, which means every park will be run differently with varying prices, discounts, facilities etc.