Terms & Conditions

Booking Changes and Cancellations

Cancelling your reservation/s

Cancellations for stays must be made directly with the park and must be more than 30 days prior to arrival.

Failure to receive outstanding balances 30 days prior to your arrival will result in the automatic cancellation of your reservation and the forfeit of the initial deposit.

Cancellations of a booking received more than 30 days prior to the arrival date, can be processed in 2 ways:

• The deposit amount is refundable, less a $30 administration fee per booking, or
• The full deposit amount is held as a credit to put towards a future stay with BIG4 Launceston Holiday Park, to be used within 6 months. Credits are non refundable.
  Cancellations received within 30 days of your arrival date will result in the forfeit of the deposit and full balance paid.
  Cancellations must be made in writing, via email.

Changing your reservation/s

Change of dates must be made up until 30 days prior to arrival, subject to availability.

Change of dates made within 30 days are also subject to availability. Any changes of rates for the new travel dates will require payment of the difference at the time the changes are applied.

Reducing the number of nights for a current booking, (within 30 days of arrival), will result in a held guest credit for 6 months – these nights are non-refundable.
Any minimum night stays that were current at the time of your booking will still apply.

Early departure: No refunds or held credits will be given should you decide to reduce your stay as an in-house guest.

Booking Deposit Policy

To confirm your reservation/s, a deposit is required at the time of booking via credit card or BPAY. Payment of the deposit via BPAY requires actioning immediately to allow for processing, in order to confirm the reservation.

Failure to receive a deposit will result in automatic cancellation of the booking/s.

Payment of the final remaining balance is due prior to 30 days of your arrival date.

Arrival and Departure Particulars

Check-in is from 2pm onwards.

Every effort is made to accommodate guests arriving prior to our standard check-in time. However,  guests designated accommodation or site may not be immediately available.

Check-out is prior to 10am

Requests for late check-outs are subject to availability at time of request. Pending availability, late check outs may incur an additional charge.

Late Night Arrivals

Guests arriving outside of office hours must make contact directly with the park to make alternative arrangements.

BIG4 Launceston Holiday Park is open every day except Christmas Day

No arrivals or departures for accommodation can be scheduled for this day.