Privacy Policy
BIG4 Launceston Holiday Park | Last updated: October 2026
1. Our Commitment to Your Privacy
At BIG4 Launceston Holiday Park, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a reservation, stay at our park, contact us or otherwise interact with our business.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
2. What Personal Information We Collect
We collect personal information reasonably necessary to operate our holiday park, manage reservations and provide services to our guests.
Depending on how you interact with us, this may include:
- Personal and contact details: Your name, residential address, email address, telephone number and other contact information.
- Reservation information: Arrival and departure dates, accommodation preferences, booking history, the number of occupants and details of other guests included in your reservation.
- Vehicle information: Vehicle registration numbers, vehicle types and the make, model or dimensions of caravans, motorhomes, trailers and other recreational vehicles.
- Payment and transaction information: Information necessary to process payments, refunds and other transactions, including payment records and information handled through our payment service providers.
- Guest registration information: Details provided during check-in or pre-arrival registration, including electronic signatures, acknowledgements and acceptance of guest agreements.
- BIG4 Perks membership details: Membership numbers and other information required to verify membership or administer applicable benefits.
- Guest preferences and communications: Special requests, accommodation preferences, relevant notes relating to previous stays, correspondence, feedback and complaints.
- Website information: Information collected through cookies, Google Analytics and other technologies necessary for website functionality.
- CCTV footage: Images and video recordings captured by security cameras operating at our property.
- Other information: Details provided when making enquiries, purchasing gift vouchers, subscribing to marketing communications, participating in promotions or applying for employment.
We may also collect additional information where reasonably necessary for a particular service or where required by law.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Make a reservation through our website, by telephone, by email or in person.
- Complete guest registration forms or electronically sign a guest agreement.
- Contact our reception team or submit an enquiry.
- Provide BIG4 Perks membership details or request membership assistance.
- Purchase a gift voucher or other product or service.
- Subscribe to promotional communications.
- Participate in a competition, promotion or guest survey.
- Provide feedback, submit a review or make a complaint.
- Visit our website or stay at our property.
We may also receive information from third parties involved in arranging or managing your reservation, including BIG4 booking channels, online travel agents such as Booking.com and Expedia, travel agents and other authorised booking representatives.
Where you provide information about other guests included in your reservation, you should ensure they are aware that their information may be provided to us for the purpose of managing their stay.
You may make general enquiries without identifying yourself where lawful and practicable. However, certain personal information is required to make and manage reservations.
If you choose not to provide information reasonably necessary for your reservation or requested service, we may be unable to provide that service.
4. How We Use Personal Information
We use personal information for purposes reasonably connected with operating our holiday park and providing our services, including to:
- Process, confirm and manage reservations, payments and refunds.
- Allocate accommodation and powered sites suitable for guests’ requirements.
- Verify guest information, occupancy details and membership entitlements.
- Send booking confirmations, pre-arrival information, check-in instructions and other service-related communications.
- Administer digital guest registration and maintain records of guest agreements.
- Respond to enquiries, requests, complaints and feedback.
- Maintain relevant accommodation preferences and booking history to assist with future reservations.
- Manage park operations, guest safety, security and compliance with park policies.
- Conduct guest satisfaction surveys and improve our facilities and services.
- Send marketing and promotional communications where permitted by law.
- Maintain and improve our website, booking systems and business operations.
- Comply with applicable legal and regulatory obligations.
We may also use personal information for other purposes where you have consented or where otherwise permitted or required by law.
5. Reservations, Guest Registration and Electronic Signatures
We use Newbook as our property management system to manage reservations, guest records, payments and associated park operations.
As part of our booking and check-in procedures, guests may be asked to review and electronically sign a guest agreement before arrival.
Information collected through this process may include identifying details, reservation information, electronic signatures and records of acknowledgement or acceptance.
These records are maintained within Newbook and may be used for reservation management, guest administration, confirmation of agreed booking conditions and the management of matters relating to a guest’s stay.
6. BIG4 Perks Membership
Where you provide BIG4 Perks membership details or request assistance with joining the program, we collect and use information reasonably necessary to verify your membership, administer applicable benefits and assist with membership transactions.
This may include your name, contact information, membership number and other details required for the relevant membership service.
Information may be exchanged with BIG4 and authorised membership or payment service providers where necessary to administer membership services.
BIG4 Perks membership arrangements may also be subject to separate terms and privacy policies administered by the membership program provider.
7. Payments and Financial Transactions
We use Newbook and Stripe to facilitate payment processing for reservations and other services.
Payment and transaction information may be handled through these systems to process charges, deposits, refunds and other financial transactions.
We may retain transaction records and payment-related information reasonably necessary for accounting, administration, reconciliation, dispute resolution and legal obligations.
The collection, storage and processing of payment card information may also be subject to the privacy and security practices of Newbook and Stripe.
We take reasonable steps to protect payment-related information and restrict access to those who require it for legitimate business purposes.
8. Sharing and Disclosure of Personal Information
We do not sell guest personal information.
We may disclose relevant personal information to third parties where reasonably necessary for our operations, to provide requested services or where otherwise permitted or required by law.
These third parties may include:
- Newbook and associated property management and booking technology providers.
- Stripe and associated payment processing providers.
- BIG4 and authorised membership administration providers.
- Online travel agents, travel agents and booking partners involved in managing reservations.
- Website hosting, Google Analytics and related technology service providers.
- Providers assisting with the delivery of email, SMS and marketing communications through Newbook.
- Professional advisers, insurers and service providers where reasonably required for legitimate business purposes.
- Government authorities, regulatory bodies, emergency services or law enforcement agencies where required or authorised by law.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
Third-party providers may handle information in accordance with their own privacy policies and applicable service arrangements.
9. Overseas Disclosure and Storage
We use third-party technology and service providers to assist with managing reservations, guest information, payments and other business operations.
Our property management provider, Newbook, states that it processes personal information in Australia and the United States of America. Newbook and its associated companies and service providers may also access or process information from overseas locations to support their services.
Stripe and other technology providers may also process or access information outside Australia.
As a result, personal information may be disclosed to recipients in the United States of America. Other overseas locations may be involved depending on the services used.
Where personal information is disclosed overseas, we take reasonable steps required under applicable Australian privacy laws to protect that information.
For further information about Newbook’s information handling practices, please refer to its Privacy Policy at:
www.newbook.cloud/privacy-policy/
You may contact us for further information about the overseas handling of personal information associated with our services.
10. CCTV and Park Security
CCTV cameras operate at BIG4 Launceston Holiday Park for security, safety and the protection of guests, staff, visitors and property.
CCTV footage may be used to:
- Monitor and investigate security incidents.
- Assist with safety concerns or reported incidents.
- Protect park property and facilities.
- Investigate damage, theft or inappropriate conduct.
- Assist law enforcement or other authorised authorities where appropriate.
CCTV footage that identifies individuals is treated as personal information. Access to footage is restricted to legitimate operational, security or legal purposes.
Footage is retained in accordance with operational requirements and applicable legal obligations, and is deleted or overwritten when no longer required, subject to any requirement to preserve it for an incident, investigation or legal matter.
11. Marketing and Promotional Communications
We may use contact information to send guests information about our accommodation, park updates, special offers, promotions and other services that may be of interest.
These communications may be sent by email or SMS through Newbook in accordance with applicable marketing and privacy laws.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting us directly.
Opting out of marketing communications will not prevent us from sending necessary messages relating to an existing reservation, payment, guest registration or other service you have requested.
12. Website Cookies and Google Analytics
Our website uses cookies and related technologies to support website functionality, understand visitor activity and improve the experience of visitors using our website.
We use Google Analytics to collect information about website usage and performance.
Information collected may include:
- Pages visited and website interactions.
- Browser and device information.
- IP addresses and approximate geographic location.
- Referral sources and how visitors arrive at our website.
- Website performance and usage patterns.
Google Analytics may process information using systems located outside Australia and handles information in accordance with Google’s applicable privacy practices.
You can manage or restrict cookies through your browser settings. You may also use Google’s available privacy and analytics opt-out controls.
Disabling cookies may affect some website functionality.
For information about how Google handles information, visit:
policies.google.com/privacy
13. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically through Newbook and other business systems, or in physical records where necessary.
We use security measures appropriate to the information and systems involved, including restricting access to personnel who require it for legitimate business purposes.
We also rely on third-party service providers for certain technology, storage and data management functions.
While reasonable precautions are taken, no electronic transmission or storage system can be guaranteed to be completely secure.
If a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including notification obligations where required.
14. Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including reservation management, guest services, accounting, business administration, dispute resolution and compliance with legal obligations.
Retention periods may vary depending on the nature of the information and any applicable business or legal requirements.
When personal information is no longer required and there is no legal obligation to retain it, we take reasonable steps to securely destroy or de-identify that information.
15. Accessing, Correcting or Deleting Personal Information
You may contact us to request access to personal information we hold about you or to request correction of information you believe is inaccurate, incomplete or outdated.
We may need to verify your identity before processing a request to protect your information from unauthorised access.
Requests will be considered and responded to in accordance with applicable privacy laws.
In some circumstances, access or correction may be restricted or refused where permitted by law. Where required, we will explain the reasons for our decision.
You may also request deletion of personal information. We will consider these requests, although certain records may need to be retained for legitimate business purposes or to meet legal obligations.
16. Privacy Complaints and Concerns
If you have a concern about how your personal information has been collected, used, stored or disclosed, please contact us using the details below.
We will review your complaint and take reasonable steps to investigate and respond, generally within 30 days.
If you are dissatisfied with our response, or have not received a response within a reasonable period, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Further information about privacy rights and complaints is available at:
17. Links to Other Websites
Our website may contain links to third-party websites, booking platforms or other online services.
These websites may have their own privacy policies and information handling practices.
We encourage visitors to review the relevant privacy policies before providing personal information to third-party websites or services.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal requirements or information handling practices.
The most recent version will be available on our website, with the date of the latest update shown at the beginning of the policy.
19. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact:
BIG4 Launceston Holiday Park
BIG4 Launceston Holiday Parks Pty Ltd
ACN 618 742 055
86-94 Glen Dhu Street
Launceston TAS 7250
Australia
Email: [email protected]
Phone: (03) 6344 2600
Website: www.big4launceston.com.au