To confirm your reservation/s, a deposit is required at the time of booking via credit card or bank transfer. Payment of the deposit via funds transfer requires actioning immediately to allow for processing, in order to confirm the reservation.

Payment of the final remaining balance is due prior to 30 days of your arrival date.

All bookings must comply with our booking terms.
A deposit is required immediately to confirm your reservation. The remaining balance must be paid no later than 30 days prior to arrival.
Failure to meet these payment requirements will result in automatic cancellation of the booking/s without further notice.

We accept payment by cash, Visa, and Mastercard.
Payment via funds transfer is also available but must be arranged in advance to allow sufficient time for funds to clear before any deposit due dates.
Gift cards are accepted as a form of payment.

Cancellations for stays must be made via email, directly with the park and must be more than 30 days prior to arrival.

Failure to receive outstanding balances 30 days prior to your arrival will result in the automatic cancellation of your reservation and the forfeit of the initial deposit.

Cancellations of a booking received more than 30 days prior to the arrival date, can be processed in 2 ways:

• The deposit amount is refundable, less a $30 administration fee per booking, or
• The full deposit amount is held as a credit to put towards a future stay with BIG4 Launceston Holiday Park, to be used within 6 months. Credits are non refundable.
  Cancellations received within 30 days of your arrival date will result in the forfeit of the deposit and full balance paid.
  Cancellations must be made in writing, via email.

Change of dates must be made up until 30 days prior to arrival, subject to availability.

Change of dates made within 30 days are also subject to availability. Any changes of rates for the new travel dates will require payment of the difference at the time the changes are applied.

Reducing the number of nights for a current booking, (within 30 days of arrival), will result in a held guest credit for 6 months – these nights are non-refundable.
Any minimum night stays that were current at the time of your booking will still apply.

Early departure: No refunds or held credits will be given should you decide to reduce your stay as an in-house guest.

It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions, event cancellations, medical expenses, health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking, a refund will not be made due to weather conditions/events.

Our rates are subject to change and are not guaranteed until a booking is confirmed.
We operate a dynamic pricing system, and rates may fluctuate based on availability, demand, and other factors.
Prices applicable at the time of booking are final. No refunds or rate adjustments will be made should tariffs change after a reservation has been confirmed.

Check-in is from 2pm onwards.

Every effort is made to accommodate guests arriving prior to our standard check-in time. However,  guests designated accommodation or site may not be immediately available.

Check-out is prior to 10am

Requests for late check-outs are subject to availability at time of request. Pending availability, late check outs may incur an additional charge.

Guests arriving outside of office hours must make contact directly with the park to make alternative arrangements.

Please note, that for cabins a maximum number of occupants applies for each cabin style, as noted on our website. These maximums include infants and cannot be exceeded. For sites, up to six occupants (including children and infants) per site.

All bookings at the park must include one adult (over 18 years of age) in the reservation and all children must be accompanied by an adult during their stay.

BIG4 Aireys Inlet reserves the right to request proof of age (adult or child).
Please be advised that under Workplace Health & Safety obligations we must comply with the Australian Standard AS/NZS 4220:2003 which states “Children under the age of 9 years are not permitted to use the top bunk, children must not play on the top bunk.” Please take this into consideration when making your booking.

Linen is provided for all paid guests.

To ensure a comfortable and seamless experience for all guests, please note the following classifications and booking requirements:

• Infants: Children under the age of 2 years at the time of stay are classified as infants and are accommodated free of charge. Please be aware that no linen or equipment is provided for infants. Should you require baby equipment, we offer Baby Bundles for hire, which include a porta cot, linen, and a high chair. Hire fees apply, and equipment is subject to availability. Please contact Reception prior to your arrival to arrange hire and confirm availability.​

• Children: Guests aged between 2 and 15 years at the time of stay are classified as children. Children’s rates apply, and they must be included in the reservation to ensure appropriate linen is provided and to facilitate the correct allocation of wristbands for access to park facilities and events.

• Adults: Guests aged 16 years and over at the time of stay are classified as adults. Adult rates apply.

Accurate guest information at the time of booking is essential to ensure proper accommodation arrangements and access to park amenities. Failure to provide correct details may result in additional charges or limitations during your stay.

Guests are required to leave their accommodation, site, and any equipment or facilities used in a clean, tidy, and working condition upon departure.

Any damage to, or loss of, property from accommodation, sites, or facilities may be charged to the guest’s credit card.
This includes, but is not limited to:

• Loss of items from accommodation,

• Damage to accommodation, facilities, or equipment,

• Loss or non-return of hire equipment,

• Lost or damaged keys (including the cost of key replacement and, if necessary, lock replacement),

• Any other associated damages.

Management reserves the right to recover costs for any additional cleaning, repair, or replacement deemed necessary.

Our cabins are supplied with a complimentary starter pack of dishwashing liquid, soap/body wash, shampoo, conditioner, toilet paper, tissues, tea, coffee, sugar and milk. Replenishment of these items is the responsibility of the guest.

A valid credit card is required for all accommodation reservations to cover any incidental charges during your stay.

Day visitors are only permitted if they are visiting an existing guest staying within the premises. We ask that you please check with reception prior to arranging any visitors and that visitors are required to fill in a registration form at reception.

BIG4 Launceston is a family orientated park. With this in mind, a 10pm noise curfew applies to ensure enjoyment for all guests.

A BIG4 Launceston representative is accessible 24 hours a day after hours calls are for emergencies only.

Parents are responsible for their children’s actions on their bikes (helmets must be worn) and for general behaviour around the park.

Please be aware that the roads within the park are shared zones.

Children under 12 years old must be supervised.

BIG4 Launceston Holiday Park is not a pet-friendly park.
Only certified assistance animals are permitted on the property.

Guests travelling with a certified assistance animal must provide appropriate documentation upon request.
Assistance animals must remain under control at all times and must not be left unattended.

Management reserves the right to request removal of any animal that poses a risk to the safety, health, or quiet enjoyment of other guests.

We (BIG4 Launceston Holiday Park) reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language; or otherwise breaching Park Rules. No refund will be given, and charges will apply for any damage caused.
BIG4 Launceston Holiday Park reserves the right to refuse a booking at any time from any person reasonably believed to:

• Not be the person named on the booking request;

• Be deemed to be carrying out unlawful activities;

• Not be the person named on the credit card or not be authorised to use the card;

• Not be able to pay for any charges;

• Be likely to cause damage to the property of the park or other guests;

• Exhibit socially unacceptable behaviour;

• Be younger than 18 years and not accompanied by a responsible person over that age;

• Be concealing an unauthorised animal (only certified assistance animals are permitted at the park).

Our park is proudly owned and operated by the Drayton family.
We are an independent member of the BIG4 Holiday Parks network — a marketing cooperative representing a group of quality parks across Australia. BIG4 Holiday Parks does not own or operate individual parks, including ours.

Each BIG4 park is independently owned and managed, meaning parks will differ in terms of pricing, discounts, facilities, and operations.
While we proudly maintain the high standards associated with the BIG4 brand, each park brings its own unique style, service, and character.