Frequently Asked Questions

We are not a pet-friendly park. Assistance animals are permitted in accordance with applicable requirements. If you are travelling with an assistance animal, please contact Reception prior to arrival.

We have plenty of native wildlife that visits the park, particularly in the evenings. Please enjoy watching them, but do not feed them. Curious about what has been wandering through? Check out our “Know Your Poo” sign near the powered sites.

Failure to receive outstanding balances 30 days prior to your arrival will result in the automatic cancellation of your reservation and the forfeit of the initial deposit.

Cancellations of a booking received more than 30 days prior to the arrival date, can be processed in 2 ways: The deposit amount is refundable, less a $30 administration fee, or

The full deposit amount is held as a credit to put towards a future stay with BIG4 Launceston Holiday Park, to be used within 6 months. Credits are non refundable.

Cancellations received within 30 days of your arrival date will result in the forfeit of the deposit and full balance paid.

Late checkouts need to be organised through us and prior to your checkout date. Please be advised they are also subject to availability.

You can request to have your units/sites side by side but unfortunately we cannot  guarantee that it will happen. We frequently have to shuffle people around (especially in the peak season) to accommodate other guests.

We try to accommodate everyone to the best of our ability with what we have available.

We can definitely leave notes on your booking that you would like to be together but please be aware it is sometimes not possible.

Check-in: 2pm onwards
Please be advised we do try our best to accommodate guests who arrive before the arrival time however it is subject to availability.

Check-out: Prior to 10am
Unless other arrangements have been made with reception. Late check-outs may incur a charge.

No problem. If you have an existing booking and will be arriving after Reception has closed, after-hours arrival instructions will be sent to you by SMS and email on the day of arrival.

Please make sure the mobile number and email address on your booking are correct. If you have any questions about your arrival, we recommend contacting Reception before closing time.

We’re only around 2km from Launceston city centre. Walking, cycling, driving and Uber are all easy options, and Cataract Gorge is also just 2km from the park.

Yes. Public bus services are available within walking distance of the park, and taxis and Uber also operate throughout Launceston.

Personal fire pits and open fires are not permitted within the park.

Guests are welcome to use their own BBQ, and free BBQ facilities are also available within the park.

Yes! we are walking distance to the second biggest City in Tassie – everything is very accessible from the park. We also have a providore and gift shop on site.

Yes there is unlimited access to our Wi-Fi network during your stay. However, we kindly request your understanding that the speed of the network may vary depending on the time of year and the number of simultaneous users. It is possible that the speed may not match the performance you are accustomed to at home. Nonetheless, we assure you that we strive to offer a reliable and efficient internet connection to enhance your overall experience

Yes, we have lots of allocated parking spaces, we also accommodate large tour groups with buses.

Needing to head home briefly or undertaking one of the many wonderful hikes around Tassie? We can certainly store your equipment and vehicles. Please arrange prior as this is subject to availability.

Yes, absolutely we regularly accommodate large groups. Please contact us directly for availability and group booking specifics

Our park is under very extensive re-development with new and exciting facilities regularly being added. Please follow our social media or our facilities page for the most up to date information.